Viber Message History

[Viber]

Dear Viber,
I'll certainly submit a Feature Request as you suggested.
On the other end I realized that I may have bark too early.
At the end I was able to recover my conversation history simply copying 4 viber* files under /data/com.viber.voip/databases/ and making sure they had the right owner and privileges.

Well, you still didn't post your suggestion in vein, because we're considering to add an official option to do it through the app

We're glad it worked for you though.

[white_tiger]

Hi,

I use an S3 and when I try to export the viber messages history of a particular conversation, I only get a limited number of messages that are exported. In fact when I scroll up and look at messages on the phone, there is only around 1 week's worth of messages and it is just this that gets exported. What happened to all the messages before this period of time? I have not reset my phone or deleted the app or anything of that sort for at least 6 months.

In fact I've tried it on two different dates and each time the history of messages stored seems to be of limited amount. It is either not storing messages beyond a set number of days or it has a set number of messages that can be stored.

I used to have the iphone earlier and viber on this used to store all messages right from the start. Could you please let me know how I can retrieve all messages history on viber.

Thanks

[Viber]

Hi,

Thank you for the report of the problem.

We kindly ask that you take a minute and report the details of the problem to our support team using this direct link: Your ticket details (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance

[white_tiger]

thanks.

I have followed the link and submitted it.

[Viber]

Thank you, and we hope to attend to it ASAP.

[korisnik]

Hi!
I have a question ...
Is it possible that the Viber folder that is located on the sd card
sdcard / Viber / media / .thumbnails
contains images that are not sent or received via Viber?
And they are not manually moved or copied inside.
Thanks for your response!
I apologize for the bad English!

[phey]

Hi,

I'm having trouble viewing my message history. i was reloading and it says no more messages to load.

Not even my whole day chat messages were shown

Hope you could help.

Thanks.

[Viber]

@korisnik -

We invite you to refer this question to our support team using this direct link: Your ticket details (when you submit the ticket, please make sure to add the URL of our conversation). They will try to assist you with your question.

Thanks in advance

@phey -

What device are you using? Which version of Viber?