Recover Deleted Viber Messages

This is a discussion on Recover Deleted Viber Messages within the Android Apps forums, part of the Android Applications category; Hi Is there anyway to recovery deleted messages in viber app (android) ?...

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Thread: Recover Deleted Viber Messages

  1. #1
    Android Lurker redboys's Avatar
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    Recover Deleted Viber Messages

    Hi

    Is there anyway to recovery deleted messages in viber app (android) ?

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  3. #2
    Android Jr Member Viber's Avatar
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    Quote Originally Posted by redboys View Post
    Hi

    Is there anyway to recovery deleted messages in viber app (android) ?
    Hi,
    Unfortunately deleted Viber messages cannot be recovered, since we (Viber) do not keep a copy of our users' chat history in our servers, due to respecting user privacy.
    We apologize

  4. #3
    Android Lurker maerds's Avatar
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    Viber deleting message history on account re-validation

    Quote Originally Posted by Viber View Post
    Hi,
    Unfortunately deleted Viber messages cannot be recovered, since we (Viber) do not keep a copy of our users' chat history in our servers, due to respecting user privacy.
    We apologize
    I have the files viber_messages-journal and viber_messages from a Titanium backup.
    When I restore the file been offline everything works fine: I see all my contact and the correct associated messages.
    Then I go online and Viber wants to re-validate my account ... which is fine ... I do successfully re-validate the account and when I can access the application again all messages are gone.
    This happens with latest version 2.3.5 and was not happening this a previous version 2.3.2 (i believe)

    What has changed in the latest release? Why resetting the whole history if I was successfully re-validated?
    BTW other application do not behave the same way (read Whatsapp)

  5. #4
    Android Jr Member Viber's Avatar
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    Hi @maerds -

    This behavior didn't change in the latest update - it's always been this way, that Viber messages are unfortunately deleted upon deactivation or deletion of Viber. The messages will not be deleted if you perform a simply upgrade (installing a newer version over an older one).

    Note that Titanium Backup is an external service, that has nothing to do with Viber. Because of this, Viber might not work smoothly when installed through a Titanium backup, or when you try to upgrade a backupped older version of Viber. This is probably the source of the problem you're experiencing.

    What we recommend for our users to do is to use Viber's "export" feature every once in a while, in order to have a saved backup of iber's chat history (though this backup cannot be restored back onto Viber - only stay as an external text file).

  6. #5
    Android Lurker Jimaso's Avatar
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    So if i understand correct, when you delete then messages from viber and you don't have any backup there is no way to recovery them back. Right?

  7. #6
    Android Jr Member Viber's Avatar
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    Quote Originally Posted by Jimaso View Post
    So if i understand correct, when you delete then messages from viber and you don't have any backup there is no way to recovery them back. Right?
    Correct.

  8. #7
    Android Lurker MuhammedRefaat's Avatar
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    What about lost messages ?

    Quote Originally Posted by Viber View Post
    Hi,
    Unfortunately deleted Viber messages cannot be recovered, since we (Viber) do not keep a copy of our users' chat history in our servers, due to respecting user privacy.
    We apologize
    there is another messages issue with me, there is some one who keep sending me messages but recently it didn't shown in my tablet, i have a Samsung galaxy 8.9 and he has an iPhone and i use viper 2.3.6.338

  9. #8
    Android Jr Member Viber's Avatar
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    Quote Originally Posted by MuhammedRefaat View Post
    there is another messages issue with me, there is some one who keep sending me messages but recently it didn't shown in my tablet, i have a Samsung galaxy 8.9 and he has an iPhone and i use viper 2.3.6.338
    A major new update is coming to Viber very soon. Once available, please try it out and see if the problem persists.

  10. #9
    Android Lurker Glenn's Avatar
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    Hi Viber

    I have been chatting with someone for the pat couple of mths( i.e. from april 2013) on viber but now am not able to view old msgs beyond 1st june 2013. I deleted a couple of pics on 3rd june 2013 and dats it.
    Pls giv a solution.
    I hav not deleted old msgs.
    but am not able to view 2 mths worth of msgs as it says "no more msgs to load"
    kindly do help.
    Regards
    Glenn

  11. #10
    Android Jr Member Viber's Avatar
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    Quote Originally Posted by Glenn View Post
    Hi Viber

    I have been chatting with someone for the pat couple of mths( i.e. from april 2013) on viber but now am not able to view old msgs beyond 1st june 2013. I deleted a couple of pics on 3rd june 2013 and dats it.
    Pls giv a solution.
    I hav not deleted old msgs.
    but am not able to view 2 mths worth of msgs as it says "no more msgs to load"
    kindly do help.
    Regards
    Glenn

    @Glenn
    Hi,
    What device exactly do you have?


    Also, have you made any Viber updates around 3 June?

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