Galaxy Ace Won't Connect to BT Home Hub WiFi
I have a BT homeHub 2.1 I use my laptop via wireless and no problems there.
I have a samsung galaxy ace brand new and when i go into 'settings' then 'wireless networks' I turn the wireless on then press on my network it shows a excellent network but with a padlock symbol over it then it says
'obtaining IP adress' then says 'remembered secured with WEP' then goes back to 'obtaining IP address again' eventually I get 'Diasabled secured with WEP'. I have never ever got onto my home wireless and I can't understand why.
I need a step by step guide on what to do with no abbreviations I'm not very techy
07-14-2012 09:18 AM
Hello mekadoll, welcome to the forum!
I'm going to ask you to hold on for awhile, until one of our Rescue Squad guys can come by and give you a hand with your problem.
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I think I know what's causing this as I sometimes have the same issue. I haven't quite worked out a sensible way of stopping it for good, but I think i can fix the issue ad hoc (it may occur again and you'll have to fix it again). I think the problem is you have unconnected devices hogging all the available IP addresses associated with your router.
Basically, the HomeHub only has a dedicated number of wifi and LAN channels - or at any rate it behaves this way. So if you have a lot of devices connecting to it - or that it is holding open an IP address for, it can get "full up". In our house we have an internet radio, three computers, three mobile phones, two kindles a Wii and a tablet - so it's easy to do. Especially if visitors connect occasionally - the router may "dedicate a channel" to a device even when it isn't connected.So, go to your router homepage on the internet. http://bthomehub.home/
- Click "Settings" and enter your password (it should be on the back of the home hub As "Admin Password" and it is likely to be an 8 digit hexadecimal number, unless you've changed it.)
- Click "advanced Settings" - it will warn you that here be dragons, madness lies this way etc - but it's ok - click "continue to Advanced Settings".
- Now click "Home Network" this should show you all your wireless and wired connections. There may be a lot of unconnected devices that still have IP Addresses assigned.
- hit "Refresh"
- If there are still a lot of *unconnected* devices, delete some of them.
- If there are unconnected physical connections, delete these first - they're sitting on an IP address you want to make room for.
- Don't worry about the effects of deleting - it just means that the device will have to reenter the password to reconnect - it's nothing permanent (as long as you know your wifi password!)
Once you've cleared a few out, have another go at connecting your Galaxy. You should be in.
Agricultural, I know, and problably ignorant of a lot of the details of how home hubs work. But this generally works for me.