Consumer Reports Rates Wireless Carriers; VZW First and AT&T Last for Second Year

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    Editor in Chief dgstorm's Avatar
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    Consumer Reports Rates Wireless Carriers; VZW First and AT&T Last for Second Year


    For the second year in a row, Verizon Wireless has come out with the top customer satisfaction awards and AT&T has come in last, according to the latest Consumer Reports survey. Sprint came in a close second to Verizon, and T-Mobile took third. Here's a quote from ConsumerReports with more details,

    We surveyed over 66,000 of our subscribers about their service and customer-support experience with both standard and no-contract providers. The full report has carrier Ratings for 22 metropolitan markets and can be found in the January 2012 issue of Consumer Reports and at Consumer Reports Online (Ratings available to subscribers).
    What do you guys think of these results? Do they line up with your experiences?

    Source: DroidMatters and ConsumerReports

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    I've been a Verizon Wireless customer for over 10 years... I've been happy with the coverage and service but lately they've dropping the ball on phone launches... Galaxy Nexus to be the latest one. I wish they'd just announce something to calm everyone down. lol


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