View Full Version : Sprint Receives Customer Service Champion Award from J.D. Power

02-17-2011, 01:05 PM

Sprint has just announced that they’ve been recognized as J.D. Power’s 2011 Customer Service Champion in what seems to be a week of accolades for carriers. (T-Mobile was awarded the highest ranking in retail customer saatisfaction – yet again – today.)
It’s a great turn-around for a company who was notorious for bad customer service earlier in the previous decade. It seems most things have taken a turn for the better, though, after Dan Hesse was appointed CEO. Under his direction, we saw the company transform into the serious competitor they are today.
Hesse has stated from the beginning that his number one priority would be to turn that customer service ship around and put it back on its proper path, and with today’s award he can say that he accomplished his goal.

02-17-2011, 06:34 PM
U find this hard to believe from a personal standpoint. I had sprint & was horrified by the customer service. Had T-Mobile & us cellular as well. None too impressed. I finally moved to Verizon & so glad I did!

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