View Full Version : Can't text while talking on phone - new software update

11-26-2011, 08:16 PM
I received a software update for my Samsung Epic 4G on Friday, November 18th...phone was turned on and it automatically downloaded. Since I have had this "upgrade", my phone seems to be moving slower and the one thing I really miss is NOT being able to text while I talk on the phone. Is there any way to fix this so I CAN text while talking on the phone?

One option was to go to my carrier (Sprint) and have them put the previous version - and charge me $35. I've been trying to find a customer service email and/or phone number so I can make my displeasure with the text message feature being changed. Thanks.

11-27-2011, 10:22 AM
Sorry about your misfortune. The people you want to contact are at 888-987-4357. Its Samsungs support line. They sent the update NOT your cellphone company. Only they can correct it. Contrary to popular believe over 90% of most upgrade problems are manufacturer issues. The rest is mostly user error. Less than 2% is carrier related.