View Full Version : Captivate FAQ: Transferring Content Using Windows Media Player

07-20-2010, 07:41 PM
Can I Transfer Content To And From The SGH-i897 (Captivate) Phone Using Windows Media Player?
The FAQ contains serveral sections from how to setup and transfer data using the Media Player mode. Please check the titles after the breaks for area of interest to you.
Configure Port Mapping

Press the Home Key http://erms.samsungelectronics.com/customer/common/images/namo/2010/06/24/Home%20icon%2025.JPG
Press the Menu Key http://erms.samsungelectronics.com/customer/common/images/namo/2010/05/27/Menu%20Key%2025x.JPG
Tap on Settingshttp://erms.samsungelectronics.com/customer/common/images/namo/2010/07/18/i897%20main%20optionsx%5B0%5D.jpg
Tap on Applicationshttp://erms.samsungelectronics.com/customer/common/images/namo/2010/05/29/Applications%20selection%20200x.jpg
Tap on USB settingshttp://erms.samsungelectronics.com/customer/common/images/namo/2010/06/19/Application%20New%20200x.jpg
Tap on Media player to connect as a portable media device to a PC where an application such as Windows Media Player can detect the phone.

Connecting & Transferring

Press the Home Key http://erms.samsungelectronics.com/customer/common/images/namo/2010/06/24/Home%20icon%2025.JPG
Plug the cable into the phone
Plug the other end of the cable in a USB port
Tip: Avoid the use of multiport hubs if possible.
Note: The device will enter MTP Application mode, this is normal.
Open Windows Media Player. Notice the phone is displayed in the left pane for each drive volume present.http://erms.samsungelectronics.com/customer/common/images/namo/2010/07/14/mtp5%20200x.JPG
Click on the Sync tab to expose the phonehttp://erms.samsungelectronics.com/customer/common/images/namo/2010/07/14/mtp6%20300x.JPG
Try dragging and dropping the music in the Sync list from your music libraryhttp://erms.samsungelectronics.com/customer/common/images/namo/2010/07/14/mtp7%20300x.JPG
Click the Sync button to start the transfer progresshttp://erms.samsungelectronics.com/customer/common/images/namo/2010/07/14/mtp8%20300x.JPG
The transfer has been completed.http://erms.samsungelectronics.com/customer/common/images/namo/2010/07/14/mtp10%20300x.JPG
Unplug the USB cable from the computer. You are now ready to play music on the go with your phone.

Technical Support (Windows 7)
MTP devices will general show under Portable Devices. Ensure the device is listed as in diagram 1
Diagram 1
If the computer has problems installing the drivers, try a different port.
If detection is still a problem, visit Microsoft update and update top the latest verison of Windows Media Player for the OS.
List below in diagram 2 shows the current drivers loaded and needed for MTP operation with Windows Media Player.