Unable to make calls

1. Verify that the service is active & a functional SIM card is inserted correctly.

2. Verify that the battery cover is installed correctly and secure; the antenna for the HTC Aria ™ is located in the battery cover.

3. Check the Antenna connectors on both the battery cover and back of the device to ensure that they are intact.

4. Check the signal strength showing on the device.

· The device needs at least 2 bars of signal to make/receive calls.

5. Are you using 7, 10, or 11 digit dialing?

· 1Try using 0 digit dialing for local numbers to ensure that the call is routed correctly.

6. Is there an error message (Switch Recording)?

· Contact your wireless carrier

7. Is the call being placed (and not going through) immediately after ending another call?

· If there is a delay in placing a call immediately after ending a previous call, clear the Call History by going to Phone>Menu> Call History>Menu>Delete All.

8. Is it a specific number that is not able to be reached?

· If so, the carrier for that number will need to troubleshoot the issue from their end.

9. Is this issue specific to one location?

· If the issue is only seen in a specific location, this is likely a network issue and should be handled as such.

· If the issue happens in more than one location, continue troubleshooting.

10. Perform a Soft Reset and retest.

· If the issue still remains, perform a Hard Reset and allow the Customization Process to complete.

11. Retest the device.

· If the issue remains, it can then be considered for repair/replacement.



Unable to receive calls

1. Verify that the service is active & a functional SIM card is inserted correctly.

2. Verify that the battery cover is installed correctly and secure; the antenna for the HTC Aria ™ is located in the battery cover.

3. Check the Antenna connectors on both the battery cover and back of the device to ensure that they are intact.

4. Check the signal strength showing on the device.

· The device needs at least 2 bars of signal to make/receive calls.

5. Are you using 7, 10, or 11 digit dialing?

· Try using 10 digit dialing for local numbers to ensure that the call is routed correctly.

6. Is there an error message (Switch Recording)?

· Contact your wireless carrier

7. Check the signal strength showing on the device.

· The device needs at least 2 bars of signal to make/receive calls.

8. Does the call go directly to voicemail?

· If the call routes directly to voicemail, the network is not “seeing” the device. Perform a Soft Reset on the device to get a new registration on the network and try the call again.

9. Does the caller hear an error message?

· Contact the wireless carrier with the error message

10. Is it a specific number that is not able to reach this device?

· If so, the carrier for that number will need to troubleshoot the issue from their end.

11. Is there an error message (Switch Recording)?

· Contact your wireless carrier

12. Is this issue specific to one location?

· If the issue is only seen in a specific location, this is likely a network issue and should be handled as such.

· If the issue happens in more than one location, continue troubleshooting.

13. Perform a Soft Reset.

· If the issue still remains, perform a Hard Reset and allow the Customization Process to complete.

14. Retest the device.

· If the issue remains, it can then be considered for repair/replacement.