my friend has act 2011 and it links his contacts fine with outlook and exchange, each contact has its own contact card, but when he syncs them with his phone it automatically links same names, how do you unlink them it doesn't have an unlink option like my droid x does, for example he has 10 people named bill all with different companys, in outlook it shows 10 different bill's, but when it syncs with the phone he has one bill with lots of numbers and emails and businesse, now i know you can go threw each and add a last name in act or outlook and then it will seperate them, but when you have 2000 contacts it's going to take a lone time. Thanks