I have had a Samsung Captivate (SGH-I897) for two years now and have been unable to update from Eclair. I have loaded kies mini on the PC and Kies on the phone. The PC mentions that it must load froyo first before gingerbread. It downloads the file and places the download in process icon on the phone. Then the fun begins as it displays on the PC that it was unable to update the phone and may need me to perform a factory reset.
Has anyone else had this issue and if so, how were you able to update the phone's firmware?