Phone Screen Problems

This is a discussion on Phone Screen Problems within the LG Ally Help forums, part of the LG Ally category; I am having this problem w/ the phone screen acting up. When I place calls, the screen instantly goes black before I even put it ...

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Thread: Phone Screen Problems

  1. #1
    Android Lurker xtcvapor's Avatar
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    I am having this problem w/ the phone screen acting up. When I place calls, the screen instantly goes black before I even put it up to my ear. When I want to hang up, the screen won't come on and pressing the hard end key won't work either. I have to slide the keyboard out to get the screen to come up. Any Ideas? I did a factory reset to try to fix the problem already.



    Thanks

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  3. #2
    Android Lurker bepineurope's Avatar
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    Hi Vapor... As it sounds like you know, there is a sensor that turns off the screen when the phone is in close proximity to your head. The sensor is a small dot located in the top right hand corner of your phone, just the the right of the Verizon logo. Make sure that area is clean and not blocked by anything such as dirt or possibly a screen protector.

  4. #3
    Android Lurker xtcvapor's Avatar
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    Yeah I cleaned the screen and even tried it outside to make sure it would get enough light, no luck. My wife and I got our Allys at the same time and they've both worked flawlessly until this happened to mine.

  5. #4
    Android Junkie allyAndroid's Avatar
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    The sensor might be bad. You may want to take it to Verizon to have them look at it.
    Motorola Droid 4

  6. #5
    Android Lurker xtcvapor's Avatar
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    Well I just took it outside and in DIRECT sunlight it works..... strange

  7. #6
    Android Lurker xtcvapor's Avatar
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    Still though, I talked to my Verizon rep and he said he'll take care of me tomorrow

  8. #7
    Android Sr Member jcsallyuser's Avatar
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    xtcvapor, that's good to hear! How did he take care of you? Did he give you a new phone?

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