Phone deleting e-mail accounts

This is a discussion on Phone deleting e-mail accounts within the LG Ally Help forums, part of the LG Ally category; Hello, Last night I went to check my e-mail and found that all of the accounts (2 yahoo, 1 gmail, and 1 ATT) I had ...

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Thread: Phone deleting e-mail accounts

  1. #1
    Android Lurker denvernative1's Avatar
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    Hello,



    Last night I went to check my e-mail and found that all of the accounts (2 yahoo, 1 gmail, and 1 ATT) I had set up on my phone were deleted. When I touched the e-mail icon it took me to the basic set-up screen that's used to set up an account.. This morning I went through the process of re-setting up the accounts. I got the 2 yahoo accounts set up, then the gmail, but got the "connection error" message on both. Then when I had finished setting up the ATT account, I saw that neither of the yahoo accounts or the gmail accounts were listed in my combined inbox. And a few seconds later, my ATT account disapeared again.Now I'm back to the same first set-up screen. Does anyone have an idea of what's going on?

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  3. #2
    Android Jr Member LG_Pro's Avatar
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    Quote Originally Posted by denvernative1 View Post
    Hello,



    Last night I went to check my e-mail and found that all of the accounts (2 yahoo, 1 gmail, and 1 ATT) I had set up on my phone were deleted. When I touched the e-mail icon it took me to the basic set-up screen that's used to set up an account.. This morning I went through the process of re-setting up the accounts. I got the 2 yahoo accounts set up, then the gmail, but got the "connection error" message on both. Then when I had finished setting up the ATT account, I saw that neither of the yahoo accounts or the gmail accounts were listed in my combined inbox. And a few seconds later, my ATT account disapeared again.Now I'm back to the same first set-up screen. Does anyone have an idea of what's going on?


    Humm, that's the first one I've heard. Sometimes after the update some of the Ally need to be reset to clear up any lingering issues... I know this is inconvenient but it's probablyy the safest way to approach issues like what you are seeing... Your contacts should be saved to your Gmail account and your Apps can be downloaded from the market for Free, if you have purchased the,... I'd give this a try.

  4. #3
    Android Lurker denvernative1's Avatar
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    Quote Originally Posted by LG_Pro View Post
    Humm, that's the first one I've heard. Sometimes after the update some of the Ally need to be reset to clear up any lingering issues... I know this is inconvenient but it's probablyy the safest way to approach issues like what you are seeing... Your contacts should be saved to your Gmail account and your Apps can be downloaded from the market for Free, if you have purchased the,... I'd give this a try.


    Hi--thanks for the update. I did a full system reset and took it back to the factory defaults. Then I set up my yahoo accounts and g-mail accounts in the e-mail program. The phone stopped deleting the accounts, but every other time it tried to contact the mail server I'd get a "connection error" message. So to check e-mail I'd have to hit refresh twice--the first time I'd get the error message, then the second time it would connect properly. This is true on all account in the email program-yahoo, gmail, and ATT. If I use the default gmail account it works fine.



    I took the phone to Verizon, and they spent more then hour trying to fix the problem. They had their tech support people on the line, and checked all the settings and we even did another reset to the factory defaults. The same problems continued. Ultimately they decided to order me another phone which came yesterday. I set it up, and the new phone is having the same issues. The Android e-mail program won't automatically check e-mail. I have to hit refresh, and every other time I get the "connection error" message.



    The phone also seems to be crashing downloaded apps I have. Two of the programs I use for work (Flight Track by Mobiata and Active GPS by Ellipsoid Mobile) usually show a message telling me that the program has closed.



    Sorry for the long message. Thanks for the help.

  5. #4
    Android Lurker Tetontransplant's Avatar
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    I experienced the same problem as Newbie describes this morning (October 13). When I turned on my phone instead of going to the home page I get the screen asking for my Google account to sync everything on my phone. I dismissed all of the screens. When I got back to the home page my gmail account was still working, but all of my other email accounts (2 IMAP and one POP) were deleted, and the email icon was deleted from my home screen. Very frustrating for one who uses email for work. Was there a system update yesterday or this morning (October 12th and 13th 2010) that may have caused this? Anyone else have ideas?

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