Warranty void with LG 2.2 update

This is a discussion on Warranty void with LG 2.2 update within the LG Ally forums, part of the LG Android Phones category; After reading the topic of this post, I was surprised and kinda pissed as I had used the upgrade tool to put Froyo on my ...

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Thread: Warranty void with LG 2.2 update

  1. #11
    Android Jr Member RedDroid_lgally's Avatar
    Join Date
    Dec 2010
    Phoenix, AZ
    After reading the topic of this post, I was surprised and kinda pissed as I had used the upgrade tool to put Froyo on my phone. I sent a note off to LG and got a response on a Saturday even.

    "Thank you for inquiring of LG Electronics.

    I do apologize for this inconvenience you are having with your phone; and I would be more than glad to help you with this.

    This is not correct, the warranty on a phone is voided if it has liquid, physical or cosmetic damage. Definately not by using the LG update tool.

    If you have other questions or concerns, please do not hesitate to contact us again either via email, or by calling our customer service division at 1-800-793-8896 at your convenience.

    Jose O.

    E-mail Administrator

    Customer Interactive Center


    This communication is confidential, intended only for the named recipient(s) above and may contain trade secrets or other information that is exempt from disclosure under applicable law. Any use, dissemination, distribution or copying of this communication by anyone other than the named recipient(s) is strictly prohibited. Thank you.

    -----------Original Customer Inquiry------------

    Received Date : 02/11/2011 19:37 06

    The type of inquiry : Software/Hardware updates

    Product/Model No. : CDMA/LGVS740

    I used the LG software tool to upgrade my ally from Android 2.1 to 2.2. Everything worked fine and the phone is working properly. However, I was reading a forum and someone said that Verizon informed him that his warranty was voided for using the LG tool to update his phone instead of the over the air update. Is this correct? Thank you!

  2. #12
    Android Addict Qasar324's Avatar
    Join Date
    Jul 2010
    How would VW know? The version, the kernel, the update numbers are identical. As far as I have read, there is no identifying factor among the OTA vs the download.

  3. #13
    Android Jr Member stingrayracing's Avatar
    Join Date
    Oct 2010
    Since I originated this post and had time to think about what the VW rep told me I too don't think he really knew what he was talking about. Imagine that! Since then I have received the notification on my phone that I should now be running 2.2 which means VW has pushed the update to my area. I agree with those who have said that there is no visible difference between the LG update and the OTA update. VW should not be able to tell how I got the update. Since I have factory reset my phone and reformatted the SD all the issues I had in the beginning have been resolved. Now my phone works very well. After tweaking some of the settings and managing my apps the battery life has even improved. I am now very happy with my Ally. Hope everyone has had the same success.

  4. #14
    Banned marcwills's Avatar
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    Mar 2011

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