Device blocked

This is a discussion on Device blocked within the Motorola Backflip forums, part of the Motorola Android Phones category; I just bought the Motorola phone from Amazon. After a few attempts of entering the PIN and PUK code I have it locked and it ...

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Thread: Device blocked

  1. #1
    Junior Member hayk_yer's Avatar
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    Device blocked

    I just bought the Motorola phone from Amazon. After a few attempts of entering the PIN and PUK code I have it locked and it shows "Device blocked" message.

    I was able to register the motoblur account, etc using the Wi-Fi, but I can't use any SIM card with the phone now.

    Is there a way to solve this problem?

    I am not in the USA and we don't have Motorola or ATT service here.

    Any help will be appreciated.

    Thanks,

    Hayk

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  3. #2
    Junior Member aprice's Avatar
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    Will this help? I have read about a procedure to this without external assistance, this may be it.

    Backflip Info Site > TipsTricks / Hardware Factory Reset - Motorola Backflip

  4. #3
    Junior Member hayk_yer's Avatar
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    Thanks for the link, but it doesn't help. I only get the installed programs and motoblur password with date and time wiped off. Even the home screen stays the same.

    What I need is a sort of a format of my phone data.

    Thanks again for your efforts,

    Hayk

  5. #4
    Senior Member tae_254's Avatar
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    Have you tried taking it into your local AT&t store? They usually can unlock the phone when its locked down due to the incorrect PUK code.

  6. #5
    Junior Member thenaillounge's Avatar
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    Hello Hayk i got the exactly same problem i have purchased the mobile from ebay US and i live in India After a few attempts of entering the PIN and PUK code I have it locked and it shows "Device blocked" message even i got the unlock code but my backflip is not accepting any sim card please help me out and tell me the any solution??

    Quote Originally Posted by hayk_yer View Post
    I just bought the Motorola phone from Amazon. After a few attempts of entering the PIN and PUK code I have it locked and it shows "Device blocked" message.

    I was able to register the motoblur account, etc using the Wi-Fi, but I can't use any SIM card with the phone now.

    Is there a way to solve this problem?

    I am not in the USA and we don't have Motorola or ATT service here.

    Any help will be appreciated.

    Thanks,

    Hayk

  7. #6
    Super Moderator Dorian's Avatar
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    Quote Originally Posted by thenaillounge View Post
    Hello Hayk i got the exactly same problem i have purchased the mobile from ebay US and i live in India After a few attempts of entering the PIN and PUK code I have it locked and it shows "Device blocked" message even i got the unlock code but my backflip is not accepting any sim card please help me out and tell me the any solution??
    You have 3 possible attempts at entering a PUK code. If all three are incorrect it blocks everything. You have to get the correct PUK from AT&T or Motorola.

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