Hi, I needed some help in to get my phone unlocked. I had a pattern lock on the phone and by mistake i entered the incorrect code many times and the phone is not locked what can be done to get it fixed and how can we avoid losing my stuff while getting it unlocked? Please help.
05-28-2011 10:27 AM
After you incorrectly enter the code the phone should tell you that you have to wait 30 seconds before trying again. When that happens there should be a button at the bottom right that says "forgot password"? Click it and follow the instructions.
The Shredi Knight
Hi. We're sorry to hear about your problem. Unfortunately we don't handle that kind of security bypass here because of the implications of what might happen if someone were seeking to bypass security on a stolen phone. If the phone doesn't offer another chance our best suggestion to you is to take the phone back to where you bought it and they should be able to help you out.
Due to the possibly contentious nature of this problem I'm going to go ahead and close this thread. It's nothing personal, we're just trying to keep everyone safe.
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