Photon 4G to 3G issues

This is a discussion on Photon 4G to 3G issues within the Motorola Photon Tech Support forums, part of the Motorola Photon category; I have a Photon through SPRINT. I have had problems when the phone has 4G accessible and finds 4G service, switching BACK to 3G automatically ...

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Thread: Photon 4G to 3G issues

  1. #1
    Android Lurker Myke's Avatar
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    Photon 4G to 3G issues

    I have a Photon through SPRINT. I have had problems when the phone has 4G accessible and finds 4G service, switching BACK to 3G automatically when the 4G network is out of range. The phone will NOT switch back into 3G and consequently i have NO internet capability or email. SPRINT wanted to wipe my phone, but this also happened on my device previously (i am on my second Photon). Is this a phone issue or network issue. I have trouble shot this with SPRINT and all they want to do is wipe the phone.

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  3. #2
    Android Lurker walkerd's Avatar
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    Sprint has the worst customer service I have ever seen. Go to Best Buy they should be able to help you..

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