visual voicemail for TMobile issue

This is a discussion on visual voicemail for TMobile issue within the Nexus One Application Discussion forums, part of the Nexus One category; It gets stuck at getting account info. Anyone else experience this issue?...

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Thread: visual voicemail for TMobile issue

  1. #1
    Member Finesta101's Avatar
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    visual voicemail for TMobile issue

    It gets stuck at getting account info. Anyone else experience this issue?

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  3. #2
    Member diablos991's Avatar
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    I am having the same problem. The reps tellme that visual voicemail is on my account and to wait 48 hours and call Google support.

  4. #3
    Junior Member thegreatpablo's Avatar
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    I had a chat with them yesterday about this. They have to add it to your account. Don't contact Google support, they can't help you with this. The application is developed and supported by Tmobile, it's their responsibility. To get it working on my phone, the rep had to open a ticket to their engineering department who got it working within an hour or two.

  5. #4
    Member diablos991's Avatar
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    I just got it fixed on my phone.

    I have called them 6 times and this time I got a lady with her head in the right place.

    I told her that it will not be able to automatically be added and she needed to update the IMEI number. I then told her to wait on the line for a bit so it can update. (we had a humorous conversation about her son) then voila, it was able to be manually added to my account and now it works great.

    The lesson here is, be persistent. I spoke with 5 people previously about this and eveybody said it was added when it wasn't. Just keep trying and good luck!

  6. #5
    Junior Member oldmanwinter's Avatar
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    Use google voice instead. its much better

  7. #6
    Member diablos991's Avatar
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    I don't want Google voice to steal my minutes forwarding voicemails.

  8. #7
    Member Keiran's Avatar
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    Quote Originally Posted by diablos991 View Post
    I don't want Google voice to steal my minutes forwarding voicemails.
    Care to explain this?

  9. #8
    Member diablos991's Avatar
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    I have read that Google voice utilizes call forwarding to send the voicemails. That uses up minutes if its not a night or weekend.

  10. #9
    Member India Whiskey Charlie's Avatar
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    Quote Originally Posted by diablos991 View Post
    I just got it fixed on my phone.

    I have called them 6 times and this time I got a lady with her head in the right place.

    I told her that it will not be able to automatically be added and she needed to update the IMEI number. I then told her to wait on the line for a bit so it can update. (we had a humorous conversation about her son) then voila, it was able to be manually added to my account and now it works great.

    The lesson here is, be persistent. I spoke with 5 people previously about this and eveybody said it was added when it wasn't. Just keep trying and good luck!
    What number do you call to get this fix?

  11. #10
    Member diablos991's Avatar
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    611 is the number I called repeatedly.

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