This is a discussion on Get your handset replaced because of dust under screen within the Nexus One FAQ & How-To's forums, part of the Nexus One category; Originally Posted by RevAaron An update: I got a replacement without problems from HTC. Sucks to have the phone downgraded from a brand-new phone to ...
Heh. Nope, I live in a pretty temperate enviornment. I think it happens because the Nexus One has a poorly designed screen assembly or poorly fitted seals, etc. I've never had a phone or PDA with this problem before, yet it's pretty common on the N1.
Other than getting a refurb replacement, HTC pulls apart the screen assembly, cleans out the dust, and reassembles with better fitting seals. That's the alternative procedure to a phone swap. You probably get better results doing that than with a replacement phone, but it takes 1-2 weeks. Not sure about most folks, but I can't be without a phone for a couple weeks if only because of work.
The first N1 ended up with dust under its screen even though I had been quite meticulous about keeping it clean- after all, I wasn't sure if I wasn't going to keep it or return it before the 14 days were up. I always keep it in the pouch it came with.
When I had a the first, new N1 I cleaned it with a lint free lens cloth. Since I got a refurb I've just been doing the hot breath and t-shirt routine. :P
I took my phone apart previously and had it opened meaning I lost my warranty, Has anyone else tried getting it replaced with a lapsed warranty?
Side question, I wonder how to make Goggle / HTC Repair Centre replace my case of my N1 as there is scratch. I have my name printed on the back of my case as well.
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I just spoke to HTC staff, and got the ticket number set up for send in to fix the dust problem at bottom left of screen. But after i read all the post that ppl had problem with the repair center such as extra cost for the repair and timely fashion, i dont know if i still want to send in for the screen clean up ?? anyone please help.