Nexus One Order failed

This is a discussion on Nexus One Order failed within the Nexus One forums, part of the Google Phones category; I ordered a Nexus one for my husband two weeks ago and everything went smoothly. I tried to order another one for my son yesterday, ...

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Thread: Nexus One Order failed

  1. #1
    Junior Member emilyyi's Avatar
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    Nexus One Order failed

    I ordered a Nexus one for my husband two weeks ago and everything went smoothly. I tried to order another one for my son yesterday, it always said "Order Failed" once I click the "Place Order" button. I tried today and got the same error again. The only difference between the two orders is I am trying to add engraving to the phone.

    Has anyone had similar experiences? Google doesn't seem to have any customer service number that I can call. I sent an email to them, no reply yet. I am frustrated.

    Any suggestions?

    Thanks.

    -Emily

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  3. #2
    Senior Member M_Woody's Avatar
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    Maybe you are only allowed to order one? Hmmm... I dunno...
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  4. #3
    Junior Member emilyyi's Avatar
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    Would they have limitation on number of unlocked phones ordered?

    How can I contact the deaf giant Google (may also blinded)?

  5. #4
    Senior Member M_Woody's Avatar
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    They might... Don't take my word for it though... It's just a guess... I only have a number for HTC, not Google, maybe you should phone HTC, then they might put you through to Google.

    HTC - Nexus One Support and Repair
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  6. #5
    Senior Member jsilvers525's Avatar
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    no the limit per household is 5 phones. Contacting Support - Nexus One Help

  7. #6
    Senior Member rioja's Avatar
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    Why is there a limit at all??? It's not like their on sale for a discount or anything.

  8. #7
    Junior Member emilyyi's Avatar
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    I talked to a HTC support person and was told HTC doesn't deal pre-order issues. She suggested me to find the answer at google.com/phone. Good luck to me.

    I have another question. Why Google charge us sale’s tax when I ordered the phone? I don't think there is a Google store in the state of Pennsylvania (we don't pay sale’s tax for the orders from Amazon). Did you guys pay tax when order your Nexus One?

    I am really disappointed by Google's service. If they want to sell anything, they'd better assign some people to take care of the sales. Nobody's software is bug free.

  9. #8
    Senior Member Rusty's Avatar
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    There doesn't have to be a Google store in Pennsylvania, just any form of Google premises as I understand it.

  10. #9
    Junior Member Harry454's Avatar
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    Try calling, 1-888-48-nexus, then enter your google order number for one of your previous orders that way at least it will let you get through to a actual store rep and then try asking them there.

  11. #10
    Junior Member emilyyi's Avatar
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    That's the number I called. Since the order didn't get through, I don't have an order number.

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