Nexus One Face Plant!

This is a discussion on Nexus One Face Plant! within the Nexus One forums, part of the Google Phones category; So with my tough case still en route, my phone got over anxious and jumped over the fence and fell probly 10' glass side down ...

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Thread: Nexus One Face Plant!

  1. #1
    Senior Member VydorScope's Avatar
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    Nexus One Face Plant!

    So with my tough case still en route, my phone got over anxious and jumped over the fence and fell probly 10' glass side down on to concrete. surfed around and I seen I can get a new screen for $80+shipping, and I saw a few places offering to repair it for $130-$200 PLUS shipping. My phone is only a week or so old so my Square Trade Accidental Coverage does not kick in (30 delay on that), so I called Google up to see what options they offer, and they of course hand me off to HTC. Hand off went very smoothly, and I got "Lisa" at HTC. She told me that if my personal diagnoses is correct (only the glass is damage, the phone still works 100% perfectly, even the touch screen), that it will be $115 TOTAL including shipping/taxes to fix, and my warranty will stay valid.

    Soooo I could pay someone else A LOT MORE to fix it and void my warranty, or have it done by HTC for cheaper... and keep my warranty... hmm let me think on that a bit LOL. Even if I fixed it my self it run me almost as much and void my warranty.

    So its going back to HTC on Tuesday when my local FedEx dudes are re-open.

    Oh, it took this picutre on the way down LOL

    Asus Transformer & Dock - Stock OS
    NookColor - Not Rooted - Running CM7 on mSD
    AT&T Nexus One - Not Rooted
    SquareTrade Warranty - Purchased
    Case-Mate Tough Case + Screen Protector
    Wave Secure + Lookout

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  3. #2
    Senior Member VydorScope's Avatar
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    ops wrong forums, mods please move, sorry.
    Asus Transformer & Dock - Stock OS
    NookColor - Not Rooted - Running CM7 on mSD
    AT&T Nexus One - Not Rooted
    SquareTrade Warranty - Purchased
    Case-Mate Tough Case + Screen Protector
    Wave Secure + Lookout

  4. #3
    Senior Member VydorScope's Avatar
    Join Date
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    Thanks for moving it... sorry for the trouble.
    Asus Transformer & Dock - Stock OS
    NookColor - Not Rooted - Running CM7 on mSD
    AT&T Nexus One - Not Rooted
    SquareTrade Warranty - Purchased
    Case-Mate Tough Case + Screen Protector
    Wave Secure + Lookout

  5. #4
    Senior Member ILoveMyNeXus1's Avatar
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    Jan 2010
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    picture doesnt work dude

  6. #5
    Senior Member VydorScope's Avatar
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    Quote Originally Posted by ILoveMyNeXus1 View Post
    picture doesnt work dude

    Odd it did yesterday, ah well fixed it...
    Asus Transformer & Dock - Stock OS
    NookColor - Not Rooted - Running CM7 on mSD
    AT&T Nexus One - Not Rooted
    SquareTrade Warranty - Purchased
    Case-Mate Tough Case + Screen Protector
    Wave Secure + Lookout

  7. #6
    Senior Member VydorScope's Avatar
    Join Date
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    The Damage:

    Asus Transformer & Dock - Stock OS
    NookColor - Not Rooted - Running CM7 on mSD
    AT&T Nexus One - Not Rooted
    SquareTrade Warranty - Purchased
    Case-Mate Tough Case + Screen Protector
    Wave Secure + Lookout

  8. #7
    Senior Member f0ul99's Avatar
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    May 2010
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    Re: Nexus One Face Plant!

    Good that you share. Now we know how much the oled screen cost since it is the most vulnerable part.

    Sent from my Nexus One using Tapatalk
    "You don't know the power of the dark side!"

  9. #8
    Senior Member VydorScope's Avatar
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    Well update, I handed the phone to Fedex yesterday morning. Fedex delievered it to "Sue" at HTC at about 9:30am today. At 1:07pm they sent me an email saying they completed their diagnostic and determined the screen was broken. They issued me 2 options...

    1) Do nothing, they send the phone back and bill me $28 for diagnostic
    2) Pay $115 and they fix the phone and send it back to me.

    They are covering FedEx shipping in both directions as part of this. So I told them to fix it (duh, why you think I sent it it? LOL) to day at 1:30pm. I'll update again when they ship so that everyone can see how slow/fast/great/bad this turns out...
    Asus Transformer & Dock - Stock OS
    NookColor - Not Rooted - Running CM7 on mSD
    AT&T Nexus One - Not Rooted
    SquareTrade Warranty - Purchased
    Case-Mate Tough Case + Screen Protector
    Wave Secure + Lookout

  10. #9
    Senior Member flow's Avatar
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    nice good to see good and fast customer service.
    Good for you!

  11. #10
    Senior Member VydorScope's Avatar
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    Just received notification from Fedex that my Nexus one is on its way back, standard overnight shipping!!!
    Asus Transformer & Dock - Stock OS
    NookColor - Not Rooted - Running CM7 on mSD
    AT&T Nexus One - Not Rooted
    SquareTrade Warranty - Purchased
    Case-Mate Tough Case + Screen Protector
    Wave Secure + Lookout

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