Anyone send in their phone to HTC for a repair recently??

This is a discussion on Anyone send in their phone to HTC for a repair recently?? within the Nexus One forums, part of the Google Phones category; I just got my FedEx label today as well. I'll be sending my phone in tomorrow, and will truly miss it. Don't know what I'll ...

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Thread: Anyone send in their phone to HTC for a repair recently??

  1. #11
    Senior Member Gwhiz2k's Avatar
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    I just got my FedEx label today as well. I'll be sending my phone in tomorrow, and will truly miss it. Don't know what I'll do without it...
    Nexus One: "Hold it any way you want to!"

  2. #12
    Junior Member proplaya422's Avatar
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    LOL! Watch, you'll both get yours back before mine because yours are probably going to the new repair center, while mine is lost in the shuffle God knows where.

  3. #13
    Junior Member proplaya422's Avatar
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    Did any of you guys get your diagnostic e-mail yet with the price so you can pay? Keep us updated. I tried contacting HTC through e-mail, no response. I called in, they said they'd call me in the afternoon, no response. I don't know what other options I have left. Is there a corporate number I can call?

  4. #14
    Junior Member F27Corsair's Avatar
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    Quote Originally Posted by proplaya422 View Post
    Did any of you guys get your diagnostic e-mail yet with the price so you can pay? Keep us updated. I tried contacting HTC through e-mail, no response. I called in, they said they'd call me in the afternoon, no response. I don't know what other options I have left. Is there a corporate number I can call?
    Mine was sent in on Thursday (Fedex said the phone was leaving the area in the evening) so I expected to hear something today from HTC...nothing yet though. I may give them a call shortly and see if I get a similar response as you did.

  5. #15
    Junior Member F27Corsair's Avatar
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    UPDATE: I called in to see what was up. They said they had received the phone Friday but hadn't started working on it yet- hence no email. They said I probably won't hear anything till Monday since the service center is NOT open on the weekends (I was originally told the service center operated 7 days a week- so this is news to me). They also said the service center is backlogged pretty good- no surprise after i've heard the stories from on here but i decided to chance it anyways.
    So.... we'll wait for Monday to come and go from there. My frustration is at a low-moderate level for now. A little irritated but not irate (yet).

  6. #16
    Junior Member proplaya422's Avatar
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    Quote Originally Posted by F27Corsair View Post
    UPDATE: I called in to see what was up. They said they had received the phone Friday but hadn't started working on it yet- hence no email. They said I probably won't hear anything till Monday since the service center is NOT open on the weekends (I was originally told the service center operated 7 days a week- so this is news to me). They also said the service center is backlogged pretty good- no surprise after i've heard the stories from on here but i decided to chance it anyways.
    So.... we'll wait for Monday to come and go from there. My frustration is at a low-moderate level for now. A little irritated but not irate (yet).
    Oh, I assumed the whole 7 days a week thing because that's what I was told. Apparently, that's only the people answering the phones. I don't know how quick they'll work to get all the repairs out (depends on the number I guess). On Monday, I'm hoping I finally get a definite answer. If not, I'm gonna ask for a person who is in charge.

  7. #17
    Junior Member sirrx7's Avatar
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    HTC has been a big complete FAIL when it comes to N1 support. I've received great support from them with my previous HTC phones but not the Nexus One.
    I've been waiting for them to email me the FedEx label since June 22. Its been over 2 weeks and still no label. I call them every couple days and all they say is that they'll escalate it. But of course every call gets the same BS 24 to 48 business hours. I'm getting an exchange as opposed to a repair so hopefully the turnaround time should be minimal. Also how long before we have to worry about them changing the amoled for LCD?

  8. #18
    Member Zach's Avatar
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    Thats weird I am getting an exchange and they sent me a label within the first hour. I printed it out and am waiting for the new phone to come on Tuesday. Sadly I called them on the Thursday the 8th so they said the phone will not me sent to me until the 12th so i should get it on Tuesday the 13th. My experience so far with HTC has been great and hopefully I can say that when the exchange is all done. My phone is being exchanged due to the phone sleeve they sent me rubbing the finish on my phone off and a slightly defective power button.

  9. #19
    Junior Member F27Corsair's Avatar
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    UPDATE:

    I received an email yesterday from HTC saying they had received the phone and nothing more. Today I received an email stating they had diagnosed repairs and it was ready for approval. I was quoted $55 originally last week for the repair. The actual cost in the email came to $115. If I were to disapprove the repair, it still would have cost $29 in labor/shipping fees.
    I am not happy about the discrepancy in price, and how long its taken so far (I shipped it on Thursday- it is now Tuesday.) HTC customer service made it sound like this would be a 3-4 day process max. when I spoke to them last week. Obviously we've gone past that already and I dont even have the phone back yet.

  10. #20
    Android Addict alphawave7's Avatar
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    Quote Originally Posted by F27Corsair View Post
    UPDATE:

    I received an email yesterday from HTC saying they had received the phone and nothing more. Today I received an email stating they had diagnosed repairs and it was ready for approval. I was quoted $55 originally last week for the repair. The actual cost in the email came to $115. If I were to disapprove the repair, it still would have cost $29 in labor/shipping fees.
    I am not happy about the discrepancy in price, and how long its taken so far (I shipped it on Thursday- it is now Tuesday.) HTC customer service made it sound like this would be a 3-4 day process max. when I spoke to them last week. Obviously we've gone past that already and I dont even have the phone back yet.
    $55 seems ridiculously low...it's not consistent with what has been reported here, but the $115 is more typical. I wonder if the $55 was for the part, or the hourly labor rate. The $29 inspection/shipping fee is quite low for the industry as well...having priced initial inspection for broken LCD glass on my camera.

    edit: oh..the expected turnaround time on my camera? 6 to 8 weeks!

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