Anyone send in their phone to HTC for a repair recently??

This is a discussion on Anyone send in their phone to HTC for a repair recently?? within the Nexus One forums, part of the Google Phones category; Originally Posted by F27Corsair UPDATE: HTC updated my repair tracker to "service complete" today (Monday). There is no mention of a fedex tracking number (yet.) ...

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Thread: Anyone send in their phone to HTC for a repair recently??

  1. #31
    Senior Member Gwhiz2k's Avatar
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    Quote Originally Posted by F27Corsair View Post
    UPDATE:

    HTC updated my repair tracker to "service complete" today (Monday). There is no mention of a fedex tracking number (yet.) The repair tracker had stated it was being repaired since Thursday. By the time I get it back, it will be close to 2 weeks for the whole process.
    How do you get the "Repair Tracker" thing? I'd like to be able to check my status...
    Nexus One: "Hold it any way you want to!"

  2. #32
    Junior Member F27Corsair's Avatar
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    https://e2e-tracking-us.htc.com/ViewTicket.aspx

    You need your HTC Ticket#, Serial Number (which HTC should have emailed you) and your email addy. If you dont have the above info, call HTC and i'm sure they can give you that info.

  3. #33
    Senior Member Gwhiz2k's Avatar
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    Yeah, I just called them. Apparently my phone is missing in action at the moment, which is why I can't track the repair. The guy at HTC was super nice, apologized profusely, and said he would escalate the issue with his superiors. I should get some of the tracking information within 24 hours. If I don't, he said to call back and check the status again.

    I guess it's a little more complex sending a phone in for repairs from Canada...
    Nexus One: "Hold it any way you want to!"

  4. #34
    Android Jr Member gonzo13's Avatar
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    I just called to check the status of my phone and HTC says their entire system is offline and to call back in an hour or two.

    NO FAIR.
    I only got to play with my phone for about 15 minutes before it got stuck in a boot loop and it feels like I'm never gonna get my hands on a replacement unit. The Bold 9700 doesn't cut it anymore! haha :nexusx:

  5. #35
    Junior Member crazycanuck's Avatar
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    Quote Originally Posted by Gwhiz2k View Post
    Yeah, I just called them. Apparently my phone is missing in action at the moment, which is why I can't track the repair. The guy at HTC was super nice, apologized profusely, and said he would escalate the issue with his superiors. I should get some of the tracking information within 24 hours. If I don't, he said to call back and check the status again.

    I guess it's a little more complex sending a phone in for repairs from Canada...
    Call every single day. It was a week before I got my shipping label. Even after I escalated it, it took 3 days to get the label.

    After what F27Corsair said, I would not be surprised it'd be another week before they fix mine. I just hope I don't get another dud.

  6. #36
    Junior Member crazycanuck's Avatar
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    Quote Originally Posted by F27Corsair View Post
    https://e2e-tracking-us.htc.com/ViewTicket.aspx

    You need your HTC Ticket#, Serial Number (which HTC should have emailed you) and your email addy. If you dont have the above info, call HTC and i'm sure they can give you that info.
    Can you post when you receive it? I'd like to see if your phone was fixed!

  7. #37
    Junior Member proplaya422's Avatar
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    I got my phone on Saturday. After almost 4 weeks, I finally got it back. Works perfect. They did the job well, except it took forever.

  8. #38
    Junior Member crazycanuck's Avatar
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    Quote Originally Posted by proplaya422 View Post
    I got my phone on Saturday. After almost 4 weeks, I finally got it back. Works perfect. They did the job well, except it took forever.
    What was your original issue? Mine was the constant reboot.

  9. #39
    Junior Member F27Corsair's Avatar
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    Quote Originally Posted by F27Corsair View Post
    UPDATE:

    HTC updated my repair tracker to "service complete" today (Monday). There is no mention of a fedex tracking number (yet.) The repair tracker had stated it was being repaired since Thursday. By the time I get it back, it will be close to 2 weeks for the whole process.

    Craziness.

    Above is my post from earlier today. Low and behold my Nexus One showed up at my house today when I got home. It was reverted to 2.1 and completely cleaned of everything (and the screen was fixed). My guess is that it was shipped out on Friday but the paperwork didnt get updated until today that they had finished repairs. All in all, it took 11 days.

    I installed all my apps using a backup program i downloaded before I sent out the phone. The problem is, when I re-installed them through the backup app I used, the google market didnt recognize that they were installed, so I had to go back into the market and install all the free programs anyways manually. The market did recognize all the apps I had paid for before I sent it in and had the apps in the download list, but none of the free apps I had downloaded.

    I hope this experience helps people out that may be considering sending their phone into HTC and now know what to expect.

    -Travis

  10. #40
    Junior Member sn0warmy's Avatar
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    I'm sorry you experienced these issues but I experienced the exact opposite. After shattering my screen, HTC sent me a brand new N1 that arrived in 4 days (two of those days were over the weekend).

    Right now they have a pending transaction on my bank account of $529. But as soon as they receive my broken phone they are canceling the $529 charge and charging me $100.

    My thread: http://www.nexusoneforum.net/forum/n...les-shame.html

    I suppose it's a good thing I went with the full replacement over the repair.

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