good for you!
This is a discussion on Why HTC customer service puts Apple's to shame within the Nexus One forums, part of the Google Phones category; good for you!...
Did you get the amoled or are they all S-LCD now? Curious as I have to send mine in but am worried about getting an S-LCD.
Some people have said that the S-LCD screen is comparable to the Amoled but this video has me freaked.
[ame=http://www.youtube.com/watch?v=gUF4dLVdFKc]YouTube - Google Nexus One AMOLED vs SLCD[/ame]
Just dropped and shattered my screen, what was the number you called, i want to do option one
Asus Transformer & Dock - Stock OS
NookColor - Not Rooted - Running CM7 on mSD
AT&T Nexus One - Not Rooted
SquareTrade Warranty - Purchased
Case-Mate Tough Case + Screen Protector
Wave Secure + Lookout
I was very happy with my recent HTC customer support as I had dropped my phone as well a few weeks ago (http://www.nexusoneforum.net/forum/n...ce-repair.html).
When I called my warranty had just expired three days before. However, they were nice enough to let it fly (unless it was a mistake on their part) so I only paid $55 for the repair of the Digitizer (shattered touch screen) instead of the $115. Excellent service. Would send in again! *knock on wood*
My Nexus One power button was non responsive. I called HTC on Monday the 7th of February and shipped it the same day. HTC fixed it and it should be expected tomorrow the 10th of February! Also my warranty expired last month but they let it fly and fixed it for free!!!!! from now on, I will only buy HTC branded phones...
Hope they were able to fix your problem. Keep us posted.
Maybe they didn't have to replace the Digitizer, and only needed to replace the glass or something like that (I'm not familiar with the details of the design) and that's why it cost less for you?
I've had good experiences with HTC myself, too.