HTC Mobile Phones - Customer Service - Repair Information
This is a discussion on Why HTC customer service puts Apple's to shame within the Nexus One forums, part of the Google Phones category; Originally Posted by Khalid221 What was the google number you called? Actually it would be HTC that will repair the phone. Here is the support ...
I bought a used Nexus one off ebay ( best deal there is - sell your current phone - use money to get best Android experience). A week of use and I drop it. Nervously called to HTC, they 1) informed me of how to best use them - I was ignorant about everything, 2) moved the phone ownership to me, no questions, 3) (with visa insurance) sent me a new one immediately, 4) threw in a new free N1 headset when I told them mine wasn't working. And apologized that the phone broke when I drop it.
I just got back my Nexus One from HTC.... Free of charge! Button works perfectly! Like I said before, im staying with HTC from here on out...