Advice how to deal with Nexus One / HTC cust. service

[westcoast21]

So I have had the N1 since last February. Twice I have had to send the phone in for maintenance due to a faulty power button and the charge port not working.

I encountered the problem for the third time a couple months ago. I couldn't put my phone to sleep with my power button and was going to send it in but I found the app lock 2.0 so I can wake my phone with the scroll ball or volume buttons. They told me they would send me a new phone and I said great, but then told me it would be a $500 dollar hold on a credit card. So I found that app and just dealt with the issue.

But now, my charging port is becoming faulty. So I am thinking of sending it in for a third time and I plan on letting HTC hear it this time around. I would love to get a new phone without the stupid $500 dollar hold because one, I am a college student and can't afford to put a $500 hold on my card, my limit isn't even that high and two, I am not going to do that to my parents, especially around christmas time.

Can anyone give me advice how to go about dealing with HTC. I loved when my old phone was able to be dealt with T-Mobile, their customer service is top notch and when I had problems with my dash, they ended up sending me the newer version for free. But I don't see HTC doing that.

Any advice would be great, as you can see I am really frustrated with the faulty product and I see no reason why I should have to put holds on my credit cards after 3 malfunctioning problems with my phone.

[DudeRandom21]

Well you are definatly not a lucky guy cause getting 3 faulty phones really sucks I don't know how long you can go without your phone but if you want you can send it in for a fix instead of a referb. A small bonus to that is that I have never heard of someone who got a fix and needed to send if back again. As for getting a referb and not paying the 500$ I can't help you it's just standord prosedure for htc.

[westcoast21]

Well you are definatly not a lucky guy cause getting 3 faulty phones really sucks I don't know how long you can go without your phone but if you want you can send it in for a fix instead of a referb. A small bonus to that is that I have never heard of someone who got a fix and needed to send if back again. As for getting a referb and not paying the 500$ I can't help you it's just standord prosedure for htc.

I've sent it in twice to get fixed. That's my point. Sent it in the first time for a power button/charging issue, got it back, two months later the power button screws up again. Sent it in the second time, and a few months later, the power button and charging issue is back again.

I'm about to send it to get fixed for a third time. I'm really close to just selling the phone on ebay once I get it fixed for a third time. Enough is enough. Bottom line is HTC does not take care of its customers.

[DudeRandom21]

Well your the first I have heard of getting the power button issue after a fix and since when do they charge you (or at least put a hold on your credit card) for a fix I thought they only did that for referbs. Ok then I guess you can do what ever you want with the phone it's yours so you can sell it if you want but I would do this fix and see what hapens next.

[sblie]

Can someone please start a class action suit against HTC. I am on my 4th phone in the past year. Now they refuse to swap another phone with a broken power button because it is out or warranty.

Can you imagine if Apple did this? I will never buy another HTC again.

[cbagee]

Can someone please start a class action suit against HTC. I am on my 4th phone in the past year. Now they refuse to swap another phone with a broken power button because it is out or warranty.

Can you imagine if Apple did this? I will never buy another HTC again.

I had the same problem. My N1 3 weeks out of warranty and the power switch starts to malfunction. HTC will NOT entertain the idea of replacing. What galls me is that they sent me a customer survey about the service. I gave feedback about how the power button is known design flaw (metal fatigue). They called me twice as follow up -- not to give me good news but to tell me once again that my phone is out of warranty and they are very sorry they can't help. What a clueless way to deal with customers! I told them I would never buy HTC again, they again said they were sorry, but no help. I don't get it, why are they calling me up to tell me that won't fix my phone????

[wmarcel]

That sucks, man. I've had my first N1 issue back in April of last year when the screen went black and didn't display a thing.

A few weeks back I dropped it and had to send it in for a broken screen. I had noticed the power button was becoming slowly unresponsive and told them that when I sent for repair.

I got it back, they fixed the screen and only charged me $50 even after my warranty had expired a week before I reported the problem (Maybe nice HTC rep let it slide? He did mention it though). But now my power button completely failed so I am using ScreenModeWidget to wake my phone.

However, with Gingerbread the trackball won't wake it anymore though only the volume controls. I will have to eventually send it in a third time since this is only temporary. I reckon it will be a $150 fix.

But yeah, they never put a hold of $500 on my cc. $50 was the max.

[Gmanatl]

I love(ed) my N1 but I absolutely HATE, I mean HATE HTC. My experience is no different from above. Bought new N1, power button failed month 3. They give me refurb. WTH. Spent $580 and you give me a refurb after 3 mos? 3 mos later, power button fails again. Another refurb issued. 3 mos... you get the picture, but this time I'm told I would be better to get mine fixed than getting another refurb. I write everyone at HTC finally getting a top level exec who tells me "there is nothing we can do, only repair or replace." So, you build and sell and $500+ phone that is defective and fails every 3 mos, but you can't do anything??? Out of options, I send it in for repair and have to use a junk loaner for 2 weeks. I get it back and the power button wasn't even fixed. I demand a refund of my purchase and they tell me of course, I am over one year and therefore a refund is not even possible. I can send it again if I like. Go to H^%& HTC. I will never buy an HTC phone again. I called Chase Visa to find out my buyer protection options. They can dispute the charge, but I have to return the phone first.Obviously, not being a good option, she offers to call HTC and got the same story I did. Chase tells me she is dumbfounded the way HTC spoke to her. She tells me they can dispute the charge or they will offer me a $500 bill credit without having to go through dispute. I love you Chase. HTC, go screw yourself. Keep the $571 and invest it wisely. You wont be getting another dime from me. Hopefully, my story will cost you $5710 or more. Great choice for your customers. Another N1 in the toilet.