After weeks of waiting, the Nexus One is finally available for purchase
. Some people might be so excited to buy the phone that they skip reading all the small print while placing their order.
I am one of those people who does not read the fine print. When ordering a Nexus One, customers are given the option to engrave their phone for free. It sounded like a cool idea, so I engraved “Android and Me” thinking we could one day give away the limited edition device on our site.
I proceeded to checkout and completed my purchase while talking on the phone, watching the press event, working on a blog post, and updating Twitter. We are headed to Las Vegas for CES so I chose the free overnight shipping option to have it delivered to my hotel.
Several minutes later, my brother Clark ordered his phone and pointed out he did not engrave it. When I asked why, he responded “because we won’t get it tomorrow if we do”.
Feeling retarded, I checked the site again to find “Engraved phones will ship within 72 hours of placing your order.
No problem, I thought. I can just update my order. After contacting the Google Phone Webstore, I soon learned that orders cannot be updated and I needed to cancel (then reorder).
It is not possible to change the shipping address or other details on your Nexus One order. You may cancel your Google Order for 15 minutes after completing your purchase, and place it again with the correct information. Please visit http://checkout.google.com to see if your order is eligible for cancellation.
Again, I was thinking no problem. I logged back into Google Checkout and found my order had exceeded the 15 minute rule. So now I am stuck with an engraved phone (cool) but I have no idea if it will be delivered to my hotel by the time we depart (uncool).
I’m kind of disappointed that I’m unable to update/cancel my order so shortly after placing it, but I guess it is my own dumb fault. Hopefully someone will read this today and avoid my mistake.