google has the wrong shipping address

This is a discussion on google has the wrong shipping address within the Nexus One forums, part of the Google Phones category; i initially placed my order on the 8th for the phone but my cc info wasnt correct. so i had to update the card number ...

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Thread: google has the wrong shipping address

  1. #1
    Junior Member t-time's Avatar
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    google has the wrong shipping address

    i initially placed my order on the 8th for the phone but my cc info wasnt correct. so i had to update the card number today (note: i had originally had input a different shipping address), and it changed my shipping address to my billing address (which is on the other side of the country) and i didnt catch until right after i hit submit. i immediately emailed google using the pages form and requested they change the address. they shot back an email within a minute stating they could not change the address for security reasons and that i would have to cancel the order (within 15 minutes). so i go back to the order and try to find the cancel order thing, and it is not there. i looked all around (now about 5 minutes after ordering) so i quickly email google telling them that i cannot find the thing and that they need to cancel the order, since i do not live at the billing address and if they send it to the billing address i will not receive the phone.... i sent about 3 emails to different options on the contact form and have not received a reply yet. i hope they dont ship the order to the wrong address (has not shipped yet, i ordered at 11am today). i tried calling google but was told they do not have a phone team or any ay to contact them by phone.

    what else can i do? im gonna be screwed out of $560 if they send it to this address.... fedex and ups will not allow you to redirect the package unless you are the sender.

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  3. #2
    Junior Member t-time's Avatar
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    so your saying i should tell them to return it to the sender?.... i know they wont redirect but if i refuse delivery over the phone will they do that?

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