Empty Box Delivered

This is a discussion on Empty Box Delivered within the Nexus One forums, part of the Google Phones category; Originally Posted by NeonMonster I'm sorry! I've had packages come in the mail where they had been ripped open/contents removed. It might take awhile, because ...

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  1. #11
    Member Mur3's Avatar
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    Quote Originally Posted by NeonMonster View Post
    I'm sorry! I've had packages come in the mail where they had been ripped open/contents removed.

    It might take awhile, because the seller (Google) has to file a claim with their shipping company (DHL).

    If you talk to customer service, MAKE them send you a new replacement phone. Don't let them make you wait around for claims to be sent and whatnot, because its not your fault, but the shipper service's.
    The Google rep on the phone said to call them back with a claim number from DHL, but when I tried to call Google back regarding this, my original order number you need to get connected to a rep on the phone was no longer valid. Would Google close my account once they found out what happened to avoid further conflict? I emailed them but have had no response.

  2. #12
    Senior Member iPhoneSlayer's Avatar
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    It comes with a phone, a black sleeve, usb cable, charger, and headphones.

    BTW I have given the bastard that stole your phone The Curse of Eternal Diarrhea!
    Come here little sheep; I have a nice juicy apple for you!
    [SIGPIC][/SIGPIC]

    Nexus One: Locked and Rooted
    ROM: CM7

  3. #13
    Member Mur3's Avatar
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    Quote Originally Posted by iPhoneSlayer View Post
    It comes with a phone, a black sleeve, usb cable, charger, and headphones.

    BTW I have given the bastard that stole your phone The Curse of Eternal Diarrhea!
    LOL! thanks.

    Also if anyone is going to order this phone and have it delivered into Canada expect a COD charge from DHL upon delivery of $77.08 CDN for customs and brokerage fees.

  4. #14
    Junior Member Trooper11040's Avatar
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    also call your credit card company to stop payment to google since they don't want to help you out...most CC companies will take the side of the customer...and protect the customer...

  5. #15
    Member Mur3's Avatar
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    Quote Originally Posted by Trooper11040 View Post
    also call your credit card company to stop payment to google since they don't want to help you out...most CC companies will take the side of the customer...and protect the customer...
    I like the idea, but really Google hasn't done much yet. They fulfilled their obligation as a vendor to send the phone, but DHL as the shipper is liable as it was in their possession when the phone was stolen. I'm trying to contact Google again but not having any success. Order number no longer works on their automated phone service.

  6. #16
    3xL
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    do you live in the ghetto?....

    not joking, thats a serious question.

  7. #17
    Member Mur3's Avatar
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    Quote Originally Posted by 3xL View Post
    do you live in the ghetto?....

    not joking, thats a serious question.
    No, I would say my house is located in the exact opposite of the ghetto.

  8. #18
    3xL
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    ghetto ass employees? or thieves? that sucks man...

  9. #19
    Member Mur3's Avatar
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    Quote Originally Posted by 3xL View Post
    ghetto ass employees? or thieves? that sucks man...
    The Brampton hub where the package was opened is about 300 miles from where I live.

  10. #20
    Senior Member FredyG's Avatar
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    Yeah that sucks. I bet the guy/gal who took it feels real cooool about now...

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