Calling In To Our Carriers

This is a discussion on Calling In To Our Carriers within the Off-Topic Forum forums, part of the Off-Topic Area category; Just some helpful advice. Don't call from the phone you want to have troubleshooting performed on. Its counter productive. Ever drive down highway and change ...

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Thread: Calling In To Our Carriers

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    Super Moderator/RS SLAG IT!'s Avatar
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    Calling In To Our Carriers

    Just some helpful advice. Don't call from the phone you want to have troubleshooting performed on. Its counter productive. Ever drive down highway and change your tires while doing 70? It doesn't work. Name one cellphone carrier that makes a phone. There isn't one. With that said why blame the carrier for the bad device that's manufactured by someone else. Here's a thought, name one automobile that is made by the manufacturer without a single recall ever. Kinda hard to think of one. That said the automobile has been around over 100 years with still having faults. Cellphone less than 25. Btw name the last time your gas company, cable company or electric company gave credit for no service? Don't assume carrier automatically should then. Just some food for thought. : )

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    Super Moderator/RS furbearingmammal's Avatar
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    FurryVarmint
    Toyota had no recalls for their vehicles prior to 2006, so the Toyota T100.

    But your point is quite valid.
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    Super Moderator cali's Avatar
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    Agree with your points. Only real problem I have with the process, is getting an individual on the line that I can't even communicate with. I don't think any company should employ customer service reps that can not verbally communicate with the clientele. I don't see the point in it.

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    Super Moderator/RS furbearingmammal's Avatar
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    Cynical answers -- it saves them money and if people know that calling in will get them nowhere they won't call in, allowing the companies to cut staff even further... Nasty cycle.
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    Super Moderator/RS SLAG IT!'s Avatar
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    It just gets harder to help or want to when your job is on the line and only way to keep it is lying in hands of someone po'd at carrier. They don't realize any negative feedback is impacting the person they spoke with, not the carrier or the "brass" but the people wanting to help them.
    furbearingmammal likes this.

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    Super Moderator/RS furbearingmammal's Avatar
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    FurryVarmint
    ^ This.
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