Non-Basic Connection Problems on whatsapp

This is a discussion on Non-Basic Connection Problems on whatsapp within the Rescue Squad General forums, part of the Android Rescue Squad Support Forum category; Hey guys On a Samsung J7 that runs Android 5.1.1. I have the following problems: Notifications are not working. Unless I start whatsapp manually, i ...

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Thread: Non-Basic Connection Problems on whatsapp

  1. #1
    Android Lurker manelbdacosta's Avatar
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    Non-Basic Connection Problems on whatsapp

    Hey guys


    On a Samsung J7 that runs Android 5.1.1. I have the following problems:


    Notifications are not working. Unless I start whatsapp manually, i dont get any messages. If someone messages me, they can see that the message has not been delievered (so I can only assume whatsap is not connected to the internet while running in the background). I've tried all the approaches i can find online (clearing cache, disabling all battery saving apps, restarting phone, reinstalling whatsapp).




    When calling someone, its going into "reconnecting" mode everytime. Even though i cannot hear the person on the other side, the person on the other side can still hear me. Therefore i can only assume the phone is sending information but not receiving, again, connection problems. I tried reinstalling the app aswell, it solves the problem for a day or two but then, the problem returns.

    Can someone help me?


    Thanks!

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  3. #2
    Super Moderator CR6's Avatar
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    Is this happening only on Wifi or is your data turned on as well. If WiFi only, most messaging apps require your data to be on/enabled, in order to send or receive sms/mms messages.

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