Star N9776 screen just goes blank during phone calls PLEASE HELP.

This is a discussion on Star N9776 screen just goes blank during phone calls PLEASE HELP. within the Rescue Squad Help forums, part of the Android Rescue Squad Support Forum category; Newbie...Please help with Star N9776 6" JB. Phone screen goes black when calling pls help Hi All, I am new to this forum and thought ...

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Thread: Star N9776 screen just goes blank during phone calls PLEASE HELP.

  1. #1
    Android Lurker paddyodoors's Avatar
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    Unhappy Star N9776 screen just goes blank during phone calls PLEASE HELP.

    Newbie...Please help with Star N9776 6" JB. Phone screen goes black when calling pls help

    Hi All,
    I am new to this forum and thought I would ask for some advice about an issue thats driving me mad.
    I bought a cheap (all I could afford) jelly bean Chinese Star N9776 phone and on the whole have to report its great for the money.
    The only problem is that when I make a call or receive a call the ALS_PS sensor I think turns the screen off and it will not come back on until the call ends.
    I have searched for answers and have found that this is a common problem. One thread suggested that if you enter the boot menu with the volume and power key you can sellect an option to disable this feature.
    However the menu is in Chinese !!
    Please can anyone help me with this or suggest a remedy keeping in mind I am a novice
    Thanks in advance.
    Paddy

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  3. #2
    Android Lurker DemoNaija's Avatar
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    The 'Als_ps calibration' function in the Display settings will solve this. When in the calibration mode, put the phone to your ear (as if you were taking a call) and hold it still and hit the 'Calibrate' button and let it do its thing for 3 seconds and hit 'OK' after its done. It should solve the issue of the screen blacking out during a call, either incoming or outgoing.
    Hopefully it works.

  4. #3
    Android Lurker paddyodoors's Avatar
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    Quote Originally Posted by DemoNaija View Post
    The 'Als_ps calibration' function in the Display settings will solve this. When in the calibration mode, put the phone to your ear (as if you were taking a call) and hold it still and hit the 'Calibrate' button and let it do its thing for 3 seconds and hit 'OK' after its done. It should solve the issue of the screen blacking out during a call, either incoming or outgoing.
    Hopefully it works.
    Many thanks. You were correct it sorted out the problem.
    I dont think I was calibrating it correctly to begin with...

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