Droid Razr, Corrupted OTA Update

This is a discussion on Droid Razr, Corrupted OTA Update within the Rescue Squad Help forums, part of the Android Rescue Squad Support Forum category; I have A Motorola Razr HD. On Monday 5/12/2014 I received an OTA update. The update didn't work and now I cannot access my phone. ...

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Thread: Droid Razr, Corrupted OTA Update

  1. #1
    Android Lurker DaveBerkebile's Avatar
    Join Date
    May 2014

    Droid Razr, Corrupted OTA Update

    I have A Motorola Razr HD. On Monday 5/12/2014 I received an OTA update. The update didn't work and now I cannot access my phone. When I force a soft reboot (power & volume down buttons) I get a message about "System UIDs Inconsistent" and then a bunch of pop-ups listing all the services that have stopped. No Verizion network access, no wifi, no USB, no phone SW, nothing. Just a black screen with the pop up messages.

    There is critical data on the system (SD card 0) that I need to recover. I can access the Droid Triage screen. I tried to wipe the cache partition but when I reboot the phone after doing that, it tries to continue the update and fails, which throws me back to the System UID screen, etc.

    I downloaded the file Blur_Version.9.30.1.XT926.Verizon.en.US.zip (which seems to be Mondays update) and tried to update from the SD card (SD 1). It begins the update but then posts the message:

    Name:  IMGP3125.jpg
Views: 1585
Size:  862.8 KB

    Which update file do I need (and where can I find it) to fix my phone so I can backup my data? Or is there another way to recover my phone that Verizon has bricked for me? As I said, there is critical data on the phone that I absolutely cannot lose (text messages, notes, pictures, etc).

    Verizon and Motorola have been unable to help for the past 2 weeks.

    Someone, PLEASE, PLEASE, PLEASE, help me!

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  3. #2
    Super Moderator cali's Avatar
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    Sep 2011
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    Welcome to the site. Hope you can get this resolved.

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