Captivate not seen by Windows PC: work around

This is a discussion on Captivate not seen by Windows PC: work around within the Samsung Captivate forums, part of the Samsung Android Phones category; Problem: When Captivate is connected via USB to PC, the Captivate Icon should appear in Windows 7 “My Computer” screen to provide access to data ...

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Thread: Captivate not seen by Windows PC: work around

  1. #1
    Junior Member jmgtr8's Avatar
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    Captivate not seen by Windows PC: work around

    Problem: When Captivate is connected via USB to PC, the Captivate Icon should appear in Windows 7 “My Computer” screen to provide access to data stored on the phone. This worked with one of our two Captivates but not on the other. Identical phones and essentially identical PCs. ATT wireless support tech (1800 331 0500) was friendly but clueless. Samsung support tech in the Philippines (1800 726 7864) was familiar with the problem but could not solve it directly. However, he suggested an effective work around: instead of the Captivate icon, display icons for the phone’s internal and external SD cards. The following is what worked for me.


    The work around requires that the Captivate’s USB feature is on and that its SD cards are mounted.
    To verify that USB is on:
    1. Turn phone on.
    2. Connect USB cable.
    3. Draw down notification bar and tap USB icon.
    4. If USB is off, tap to turn on.
    If USB icon does not appear in Captivate’s notification bar
    5. disconnect cable
    6. tap: Home|Settings|Applications|USB settings|Mass storage
    7. Go to step 2 above.
    If above does not work
    8. tap: Home|Settings|Applications|Development|uncheck USB debugging.
    Verify that SD cards are mounted
    9. Home|Settings|Applications|SD card and phone storage
    10. Check “Mount SD card” under both External sd card and Internal SD card.
    11. If problem persists, try un-mounting and remounting SD cards.

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  3. #2
    Junior Member timbuk2's Avatar
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    Oklahoma City, OK
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    27
    Tried all this and no results. I have the same problem, one of my Captivates works fine, the other will not be recognized by PC.

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