Can't text while talking on phone - new software update

This is a discussion on Can't text while talking on phone - new software update within the Samsung Epic 4G forums, part of the Samsung Android Phones category; I received a software update for my Samsung Epic 4G on Friday, November 18th...phone was turned on and it automatically downloaded. Since I have had ...

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Thread: Can't text while talking on phone - new software update

  1. #1
    Android Lurker greenohawk69's Avatar
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    Can't text while talking on phone - new software update

    I received a software update for my Samsung Epic 4G on Friday, November 18th...phone was turned on and it automatically downloaded. Since I have had this "upgrade", my phone seems to be moving slower and the one thing I really miss is NOT being able to text while I talk on the phone. Is there any way to fix this so I CAN text while talking on the phone?

    One option was to go to my carrier (Sprint) and have them put the previous version - and charge me $35. I've been trying to find a customer service email and/or phone number so I can make my displeasure with the text message feature being changed. Thanks.

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  3. #2
    Super Moderator/RS SLAG IT!'s Avatar
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    Sorry about your misfortune. The people you want to contact are at 888-987-4357. Its Samsungs support line. They sent the update NOT your cellphone company. Only they can correct it. Contrary to popular believe over 90% of most upgrade problems are manufacturer issues. The rest is mostly user error. Less than 2% is carrier related.

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