Galaxy ace: Failed to retrieve device information

This is a discussion on Galaxy ace: Failed to retrieve device information within the Samsung Galaxy Ace forums, part of the Samsung Android Phones category; I have an Samsung galaxy ace, witch i want to update to the new 2.3.5 Gingerbread OS, but when i connect my mobile phone to ...

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Thread: Galaxy ace: Failed to retrieve device information

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    Android Lurker CaptSpaceMonkey's Avatar
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    Galaxy ace: Failed to retrieve device information

    I have an Samsung galaxy ace, witch i want to update to the new 2.3.5 Gingerbread OS, but when i connect my mobile phone to my laptop it said it has the newest firmware, on the phone under about phone it states that it is using 2.2.1. I already installed the newest Kies soft ware but now it does not want to connect any more. It gives me an error reading: " Unable to connect to GT-s5830. Failed to retrieve device information." please help. I have restored factory setting. Now I can access the sd card but Kies does not want to work with it.
    Please help!
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