No Ringtone Sound But Other Sounds Work

This is a discussion on No Ringtone Sound But Other Sounds Work within the Samsung Galaxy S forums, part of the Samsung Android Phones category; I have a Galaxy s10e. When I go to Notification Sounds, I can click on any of the sounds, and they play. So, I know ...

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Thread: No Ringtone Sound But Other Sounds Work

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    Android Lurker AndyJ513's Avatar
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    Question No Ringtone Sound But Other Sounds Work

    I have a Galaxy s10e. When I go to Notification Sounds, I can click on any of the sounds, and they play. So, I know my speaker is working, and volume is on, etc. When I click on the Volume setting for Notifications, I hear the selected notification play, at the selected volume. I also hear screen clicks when I click various things.

    But in Volume, when I click the Ringtone volume setting (at and near full volume) I don't hear anything. When I go to choose a Ringtone, none of the ringtones (including built-in ones) listed make a sound when I select them. And, most important (the reason I found the previous) is that no ringtone plays when I get a phone call.

    Perhaps related: The list of Ringtones is different than the list of Notification sounds -- is that expected? I previously had an external SD card, with custom ringtones. The card went bad (several months ago), and I don't use it anymore. But I still see custom ringtones listed, and suspect my problem is that it is trying to get the ringtones from the (now gone) SD card. If so, how can I fix this? If not, what could be wrong?

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  3. #2
    Android Lurker AndyJ513's Avatar
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    Just to help others who may have this same issue, I had tried restarting the phone, which did not help. But Resetting the "Settings" (Settings->General Management->Reset->Reset Settings) DID work. At least, my Ringtones are playing now.

    FWIW, now I just have to reconfigure all the settings I want as they were before. I lost my theme, and always-on display settings, and probably much more. But the phone does remember who I am, my PIN, the apps I had installed, where they were on my home screen, and most apps seem to remember their stuff (e.g., my podcasts are still there).

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