Please Help Me Troubleshoot Transferring Pics from Phone to Computer

This is a discussion on Please Help Me Troubleshoot Transferring Pics from Phone to Computer within the Samsung Galaxy S2 forums, part of the Samsung Android Phones category; When I plug the phone in by the usb port, the phone recognizes it is connected. On the computer a pop-up window opens to select ...

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Thread: Please Help Me Troubleshoot Transferring Pics from Phone to Computer

  1. #1
    Android Lurker yakimono's Avatar
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    Please Help Me Troubleshoot Transferring Pics from Phone to Computer

    When I plug the phone in by the usb port, the phone recognizes it is connected.

    On the computer a pop-up window opens to select a program to view pics, but there are no programs listed to select from. The ok button is grayed out, so I have no choice but to click cancel.

    I can see the phone in Windows Explorer. I can see all the folders, but not the hierarchy of which are on the phone and which are on its sd card. So I see two Android folders and 2 lost folders and 2 dcim folders.

    The pics should be in one of the dcim folders, right? Well, I click on both of them and see no files. I can see the pics on my phone, so they are there!

    At the Sprint store, they say they can see the hierarchy correctly and the pics. We are both running Windows XP.

    Have tried various things and can't get past this. Very frustrating--help, please!

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  3. #2
    Super Moderator RobKort's Avatar
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    Are there drivers from your phone that you might be missing? Check with your phone manufacturer.

    -end of line-



  4. #3
    Android Lurker yakimono's Avatar
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    How do I do that?

    I'm wondering what leads you to think it's the phone's drivers, when the sprint store guy said he could see everything fine on his computer. Seems to me it would be more likely to be some drivers on my computer than on my phone... What do others think?

  5. #4
    Android Lurker tinee's Avatar
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    That's what he ment you have to install the drivers for your phone from your manufacturer website maybe we can help if u let us know what kind of phone you have

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  6. #5
    Android Lurker yakimono's Avatar
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    It's a Samsung Galaxy S2 Epic 4G Touch. The carrier is Sprint, in case that matters. Thanks

  7. #6
    Super Moderator RobKort's Avatar
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    You want to look here....

    http://m.samsung.com/us/support/SPH-D710ZKASPR

    -end of line-



  8. #7
    Android Lurker tinee's Avatar
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    Yea what he said

    Sent from my Desire HD using Android.net

  9. #8
    Android Lurker yakimono's Avatar
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    I figured it out froma chat with samsung support. not drivers but an overly complicated series of settings that have to be managed on the phone anytime I want to connect it to my computer.

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