Google doubles app refund period to 48 hours, developers cringe

This is a discussion on Google doubles app refund period to 48 hours, developers cringe within the Sprint Android News forums, part of the Sprint category; UPDATE (@12:59PM EST): sorry for any heartburn this may have caused. the story was 100% inaccurate : from source (Androinica): A reader has pointed out ...

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Thread: Google doubles app refund period to 48 hours, developers cringe

  1. #1
    Android Lurker wuyanks's Avatar
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    [Update] Android refund period remains at 24 hours



    UPDATE (@12:59PM EST):sorry for any heartburn this may have caused. the story was 100% inaccurate:
    from source (Androinica):
    A reader has pointed out that the 48-hour refund policy has been part of the developer distribution agreement for some time, but it is not the same as the market policy, which remains 24 hours. Customers can request a refund from developers within 48 hours, but the market continues to have a 24-hour return policy it seems. I apologize for any inconvenience or confusion this post may have caused.
    Here’s Roto Meier explaining more on Twitter

    “re: Market Refund. No change to the DDA, it always said 48 to give us a buffer. Actual policy is still (and always was) 24hrs.”

    thanks to @TheRealRiley for helping provide clarification.
    User experience with the Android Market has been, well disappointing, to say the least. But fear not, Google is on a mission to revamp the Android Market, and more change is coming. Just the other day, we reported that Google is to allow wireless providers to charge Android apps to consumers' phone bills. And now, according to the Android Market Developer Distribution Agreement (or the AMDDA for those of you who like acronyms), the refund period for apps has been extended to 48 hours. The previous ADDA gave consumers a 24 hour window to return an app, and now that refund period is doubled. Developers must agree to the new terms by August 23rd, so we expect these changes to take place around that date. This will likely cause an uproar in the development community, which has been complaining about being subject to any refund period at all. Why? According to some developers, up to to 50% of purchased apps are returned. And by doubling the refund period, this may decrease sales for developers even further.

    So, this change will be great for consumers, as they'll have a much longer trial before committing to a purchase. On the other hand, this move clearly will distance Google from both aspiring and current Android developers. Many developers feel there is no incentive to develop for Android, because of its unmonitored, highly-taxed Market, and this could just make matters worse. It is also becoming more of a common practice for developers to publish their apps on third-party markets, as seen with Gameloft, EA, and the upcoming OpenFeint service. Do note, a small subset of applications that provide a preview, like wallpapers and ringtones, will have no refund option, so developers can take solace in that, I guess.

    Thoughts on an extended refund period?

    via Androinica
    Source Android

    Graphic courtesy of AndroidSpin

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  3. #2
    Android Lurker droidhead's Avatar
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    I think the only devs that should have an issue with this are the ones who make crappy apps. If the app is good, there should be no reason to want a refund. I for one am a big advocate of supporting devs by buying the paid versions of all the apps that I use, they only cost a few bucks. In fact, the bulk of my apps are paid apps.

  4. #3
    Senior Member rich_c's Avatar
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    I suspect that the main reasons for returns are that the app doesn't perform the functions that the buyer needs, or that it is unstable.

    I think that most users will come to that conclusion within a few minutes of purchasing the app, so I don't believe that extending the evaluation period will make much difference.
    I gave my iPhone to my 5 year old and got an EVO.

  5. #4
    Android Lurker wuyanks's Avatar
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    UPDATE (@12:59PM EST):sorry for any heartburn this may have caused. the story was 100% inaccurate:
    from source (Androinica):
    A reader has pointed out that the 48-hour refund policy has been part of the developer distribution agreement for some time, but it is not the same as the market policy, which remains 24 hours. Customers can request a refund from developers within 48 hours, but the market continues to have a 24-hour return policy it seems. I apologize for any inconvenience or confusion this post may have caused.
    Here’s Roto Meier explaining more on Twitter



    “re: Market Refund. No change to the DDA, it always said 48 to give us a buffer. Actual policy is still (and always was) 24hrs.”

    thanks to @TheRealRiley for helping provide clarification.

  6. #5
    Android Addict jak89's Avatar
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    Yea i think 10 minutes would be enough for me to know if i want it or not

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