T-Mobile 4th Straight Highest Ranking in JD Power & Associates’ Customer Satsfaction
You can say whatever you want about T-Mobile’s selection of phones and the network they rely on, good or bad, but you have to be pretty impressed with the announcement that for the fourth straight time, T-Mobile ranked highest in J.D. Powers and Assoicates’ Wireless Retails Sales Satisfaction Study. They also had the distinct honor of being 1 of 40 companies to be named a “Service Champion.”
Were T-Mobile to win the award once or twice over the past years that is an accomplishment enough, but four times straight means somebody at this company is doing something right. To earn the highest overall rank, T-Mobile also was tops in the four areas measures: sales staff, price/promotion, store facility, and store display.
02-17-2011 02:04 PM